Congratulations to the owners of Straight No Chaser on his two Eclipse Awards nominations! Read more about Straight No Chaser here.
John RSLEIGH from Florida
June 12, 2024

Dream come True

John RSLEIGH from Florida
June 12, 2024

Favorite Horse

TBD

Favorite Track

Monmouth Park

Dream come True

I grew up with thoroughbred’s, started as a hot walker and worked my way up to hold my trainers license. Unfortunately, I left the industry and have regretted that decision. I have explained to friends that there is nothing like being involved with these athletic and amazing animals as they are approaching the finish line. MRH has given me and anyone that is amazed by these beautiful animals the ability to experience the excitement. There is a reason it called the “Sport of Kings” and MRH has given us the ability to be a king for the day. Looking forward to the ride. Thank you for the opportunity.

MyRacehorse Thank you for sharing your racehorse journey with us! Our team is so glad to know you’ve had a memorable experience thus far and are thrilled to hear we’ve been able to meet your expectations and then some!
Karen Casassa from AZ
June 18, 2024

Customer service

Karen Casassa from AZ
June 18, 2024

Favorite Horse

Secretariat

Favorite Track

Saratoga

Customer service

Your response was quick and I’ll continue to watch for available horses on the west coast!!

MyRacehorse We’re so glad you’re enjoying your experience on the West Coast and we are always more than happy to assist our owners with anything they may need! Please feel free to reach out any time. Happy racing!
John MILLER from FL
June 24, 2024

Survey

John MILLER from FL
June 24, 2024

Favorite Horse

All time to many to choose

Favorite Track

Gulfstream

Survey

Very Professional all the way

MyRacehorse We’re always here to help in a kind and courteous manner (plus we love talking horses ?) - please let us know if there’s anything else we can do in the future! Thank you for your continued support.
Margo Anderson from CA
June 25, 2024

Owner experiences

Margo Anderson from CA
June 25, 2024

Favorite Horse

Seize the Grey

Favorite Track

Santa Anota

Owner experiences

I appreciate timely responses to my questions. Thank you

MyRacehorse Thanks for sharing your recent experience with support with us- we always value our owners’ feedback but especially love to hear you were satisfied with the assistance you received!
Steven Arnold from California
July 1, 2024

Answered what I needed to know.

Steven Arnold from California
July 1, 2024

Favorite Horse

Classic Cut

Answered what I needed to know.

I needed information and they got back to me and explained what was happening with a horse I have 3 shares in.

MyRacehorse Thanks for taking the time to share your recent experience with our customer experience team! We pride ourselves on our providing the best support and love to hear when we are able to meet or exceed expectations.
Karole Northrup from KY
July 2, 2024

Seize the Grey - merchandise

Karole Northrup from KY
July 2, 2024

Favorite Horse

Seize the Grey

Favorite Track

Keeneland

Seize the Grey - merchandise

Jen Halliwell was very helpful when I wanted to use money in my wallet to buy STG merchandise. I had an issue trying to get the code to work which Jen fixed so I could buy the shirt(s) I wanted.

MyRacehorse We are so happy to hear our support team was able to help you in a timely manner and will be sure to let Jen know you appreciate her assistance!
Terry Iker from AZ
July 2, 2024

Credentials

Terry Iker from AZ
July 2, 2024

Favorite Track

Santa Anita

Credentials

Always helpful with expeditious responses

MyRacehorse Our owner experience is very important here at MyRacehorse so we love to hear when we are able to assist our customers quickly and efficiently- thank you for sharing your feedback with us!
August Antonico from New jersey
June 12, 2024

K

August Antonico from New jersey
June 12, 2024

Favorite Horse

All

Favorite Track

Aqauduct

K

Great excellent customer service

MyRacehorse We're thrilled to hear you've been enjoying your MyRacehorse ownership experience and thank you for your continued support- best of luck at the races! We hope to see you there soon!
David Sullivan from MS
July 1, 2024

Not enough communication

David Sullivan from MS
July 1, 2024

Favorite Track

Oaklawn

Not enough communication

I am very dissatisfied with the amount of time that goes by in between updates on the horses I am involved with. It should not be too much to ask to have an update every 10 days to two weeks when a horse is at the track. My experience has been that updates are much further apart than that.

MyRacehorse We pride ourselves on communication and work to post weekly updates for our horses however, on occasion when horses are taking a refresher or on break and are not in training there are not always as many updates. We do appreciate you taking the time to provide us with this valuable feedback- we will be sure to communicate this with our racing team as we are always looking to improve our experience!
Erin Touth from Missouri
June 11, 2024

Great Customer Service

Erin Touth from Missouri
June 11, 2024

Favorite Horse

Zenyatta

Favorite Track

Del Mar

Great Customer Service

I appreciate Jen whose has always promptly answered my emails. With the information I ask for.

MyRacehorse Thank you for sharing such kind words with us! Our team is overjoyed to know you’ve been loving your experience and are thrilled to have you as part of the MyRacehorse family! We’ll be sure to let Jen know she exceeded your expectations!
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